Saudi Arabia · Residential · Operations
In residential property management, every time the phone rings it is because something has gone wrong.
A maintenance issue. A payment dispute. A ledger discrepancy. A tenant who needs something at 11pm on a Friday. That is the actual job, not the version that appears in pitch decks, but the version that lands on the desks of the people running the thing.
I spent two years building and running residential communities for senior international professionals in Riyadh. Four communities. Close to a thousand households. This is the honest account of what that required.
When I arrived in Riyadh in April 2024, there was a vision, a founder, and investors who believed in both. What did not yet exist in Saudi Arabia was a website, a local team, or a single operational community.
We were moving at a pace that asked a lot of everyone around us. Early partners were being approached before the ink was dry on our own internal processes. We were conducting leasing tours in facilities still under construction, asking people to believe in something they could not yet see.
If I had known, on the day I accepted this role, exactly what it would take to get here, I am honestly not sure I would have said yes. Some ignorance, it turns out, is necessary fuel.
The story of building residential infrastructure in Saudi Arabia is never the story of one person. It is the story of every person who showed up when there was very little to show up for.
The first employees who believed in the company as a promise, when there was nothing built yet, when the only thing on offer was a conviction that this was going to work. The early vendors and event collaborators who committed before anyone had proof. The first residents who signed leases in communities still under construction.
And then everyone else, the category that has no clean name. If, in a twenty-four month period, you answered a WhatsApp at an inconvenient hour, showed up to an early event, told me where to find a printer open on a Friday afternoon in Riyadh when everything was closed: you may well have been the deciding factor between something working and not. The margin was that thin, that often.
The local Saudi families who took a commercial bet on a concept disrupting a market that by design and by tradition does not need to be disrupted: those families run established businesses. They carry real reputational risk. Their belief deserved more credit than it typically received.
In Saudi Arabia, institutional trust is earned slowly and over time. When it is extended to a foreign operator who has not yet proven themselves, that is a genuinely remarkable act of faith. The operators who understand this, and who take that faith seriously rather than treating it as a given, are the ones who build something durable here.
My first chapter in residential property management was at Darwin Homes, a platform that by the time I left was managing 6,000 single-family rentals across the United States. Ryan Broderick and Zachary Kinloch gave me that opportunity before this industry knew my name. Without that chapter I would not have had the language, the discipline, or the credibility to walk into a Riyadh build and do what needed to be done.
What that chapter, and the two years in Riyadh that followed, gave me is something that does not transfer from a textbook. The specific knowledge of what breaks, what holds, and what the difference between the two looks like at the operational level. That knowledge only comes from being inside the machine when something goes wrong at 11pm on a Friday.
The people closest to you absorb the weight of the difficult days that never make it into the narrative. That support is foundational to everything, and it deserves to be on record.
Families who arrived in Riyadh not knowing anyone, and who now have friends, routines, children in schools, a life. Saudi families who moved back from overseas and found a community that felt genuinely international. Expats who arrived reluctant and left, or are still here, with a connection to this country that surprised them.
Kids who will remember the friendships they made in these compounds long after their parents have moved on to the next chapter. People learning Arabic. Collaborating on projects. Organising events together. Building the kinds of relationships that only happen when you share a physical space and a moment in time.
That is what a thousand households actually means. Not the number. What the number contains.
I came back to Saudi Arabia in 2024, but my relationship with this country began in the summer of 2009, an internship at flynas, the first time I lived here. Saudi friends who opened their homes, their history, their culture to me with a generosity I have never forgotten. I spent the better part of those years feeling that I had received more from this country than I had given back.
Building these communities, places where people could land and settle and find something they could call home, felt like a way of beginning to repay that debt.
I am staying in Saudi Arabia. What comes next draws on every chapter that brought me here, including this one.
If you are a senior international professional relocating to Riyadh, or a company bringing a team here, I am happy to talk about what landing well actually requires. Start with what the first 90 days should look like.
LISTEN · FROM INSIDE SAUDI, PART 1
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